Privacy Policy

IBC Minneapolis (“we,” “us,” or “our”) operates the website ibcminneapolis.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully. By using our website, you consent to the practices described herein.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Information

When you submit a contact form or request a quote on our website, we collect the personal information you voluntarily provide, including but not limited to:

• First and last name
• Email address
• Phone number
• Company name
• City, state, and postal code
• Details about your IBC tote needs (product type, quantity, service requested, grade)
• Any additional information you include in the message field

Automatically Collected Information

When you visit our website, our servers and third-party analytics services may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and the date and time of your visit. This data helps us understand how visitors use our website so we can improve the user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, quote requests, and contact form submissions
• To process and fulfill orders for IBC totes and related services
• To communicate with you about products, services, and promotions that may interest you
• To improve our website, products, and services
• To analyze website usage and trends
• To comply with applicable laws and legal obligations
• To protect the security and integrity of our website

3. We Do Not Sell Your Data

IBC Minneapolis does not sell, trade, rent, or otherwise transfer your personal information to third parties for marketing purposes. Your data is used solely to fulfill your requests, provide our services, and improve our business operations. We value your trust and are committed to maintaining the confidentiality of your personal information.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site.

Types of cookies we may use include:

• Essential cookies: Required for basic website functionality such as form submissions and navigation
• Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous usage data
• Preference cookies: Remember your settings and choices to provide a personalized experience

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may limit the functionality of our website.

5. Third-Party Services

We may use third-party services to support our website operations. These services may include:

• Web analytics providers (e.g., Google Analytics) to analyze website traffic and usage patterns
• Email service providers to deliver communications and respond to inquiries
• Hosting providers to maintain our website infrastructure
• Maps services (e.g., Google Maps) to display our business location

These third-party services have their own privacy policies governing how they handle your data. We encourage you to review the privacy policies of any third-party services you interact with through our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and quote requests are typically retained for up to three years after your last interaction with us. After this period, your data is securely deleted or anonymized. If you request that we delete your data sooner, we will do so promptly, subject to any legal obligations that may require us to retain certain records.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of your personal information, subject to legal obligations
• Right to object: Object to the processing of your personal information in certain circumstances
• Right to data portability: Request a portable copy of your personal data

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us: