Terms of Service

Welcome to ibcminneapolis.com, operated by IBC Minneapolis (“we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

1. Use of Website

You may use our website for lawful purposes only. By using this website, you agree not to:

• Use the website in any way that violates applicable federal, state, or local laws
• Attempt to gain unauthorized access to any portion of the website or its systems
• Transmit any malicious code, viruses, or harmful content
• Interfere with or disrupt the website or servers connected to it
• Scrape, data mine, or collect information from the website without our written consent
• Impersonate another person or entity or misrepresent your affiliation with a person or entity
• Use the website for any commercial purpose not expressly authorized by us

We reserve the right to restrict or terminate your access to the website at our sole discretion, without notice, for any conduct that we believe violates these Terms of Service or is harmful to us, other users, or third parties.

2. Product Descriptions

We strive to provide accurate and up-to-date descriptions of our products and services on this website. However, because we deal in used and reconditioned IBC totes, please be aware of the following:

• Product images are representative and may not depict the exact item you will receive, as used IBC totes vary in cosmetic condition
• Descriptions of condition (e.g., “Grade A,” “reconditioned”) are based on our standard grading criteria, which we will provide upon request
• Specifications such as capacity, dimensions, and materials are provided by manufacturers and are believed to be accurate but are not independently verified for every unit
• Availability of specific products is subject to change without notice due to the nature of our used inventory

We encourage customers to contact us directly to confirm product details and availability before placing an order. We are happy to provide additional photos and specifications for any item upon request.

3. Pricing

All prices listed on our website are in U.S. dollars and are subject to change without prior notice. Prices do not include applicable taxes, delivery fees, or other charges unless explicitly stated. Final pricing will be confirmed in your quote or order confirmation. We make every effort to ensure pricing accuracy; however, in the event of a pricing error, we reserve the right to correct it and notify you before proceeding with your order. Volume pricing, bulk discounts, and promotional pricing are available on a case-by-case basis and will be communicated directly during the quoting process.

4. Ordering Process

Orders are placed through our quote request system. The general process is as follows:

1. Submit a request: Complete the contact form on our website or email us directly with your product needs, quantities, and any specific requirements
2. Receive a quote: Our team will review your request and provide a detailed quote within 24 business hours, including product pricing, applicable fees, and estimated delivery timelines
3. Confirm your order: Once you approve the quote, we will confirm your order and arrange payment and delivery details
4. Payment: Payment terms will be outlined in your quote. We accept various payment methods, which will be communicated during the ordering process
5. Fulfillment: Orders are fulfilled based on the agreed-upon timeline. We will keep you informed of any changes or delays

Submitting a quote request does not constitute a binding order. An order is confirmed only after both parties agree on terms, pricing, and delivery details.

5. Shipping and Delivery

Shipping and delivery terms vary based on the order and are discussed during the quoting process. Key points include:

• Local pickup is available at our facility at 3312 Broadway St NE, Minneapolis, MN 55413 during business hours
• Delivery within the Minneapolis-St. Paul metro area can be arranged for an additional fee
• Long-distance shipping is available and quoted on a per-order basis depending on destination, quantity, and weight
• Delivery timelines are estimates only and are not guaranteed, though we make every effort to meet agreed-upon schedules
• Risk of loss or damage transfers to the buyer upon delivery or pickup of the goods

6. Returns and Refunds

Due to the nature of used and reconditioned products, our return policy is as follows:

• All sales are considered final unless the product received significantly differs from the agreed-upon specifications or description
• Claims must be reported within 48 hours of delivery or pickup, with photographic documentation of the issue
• If a valid claim is made, we will offer a replacement, credit, or refund at our discretion
• Products that have been modified, damaged by the buyer, or used after delivery are not eligible for returns
• Return shipping costs are the buyer's responsibility unless the issue was caused by our error

We encourage customers to inspect all products upon receipt. Please contact us immediately if there are any concerns about your order.

7. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, icons, and software, is the property of IBC Minneapolis or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from this website without our prior written consent, except as permitted by applicable law for personal, non-commercial use.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

• IBC Minneapolis provides this website and its contents on an “as is” and “as available” basis without warranties of any kind, whether express or implied
• We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• In no event shall IBC Minneapolis, its owners, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, our products, or our services
• Our total liability for any claim arising from or related to these terms or our products and services shall not exceed the amount you paid for the specific product or service giving rise to the claim

9. Indemnification

You agree to indemnify, defend, and hold harmless IBC Minneapolis, its owners, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to your use of the website, your violation of these Terms of Service, or your violation of any rights of a third party.

10. Governing Law

These Terms of Service and any disputes arising out of or related to these terms or your use of the website shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions. Any legal proceedings related to these terms shall be brought exclusively in the state or federal courts located in Hennepin County, Minnesota, and you consent to the personal jurisdiction of such courts.

11. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content, privacy policies, or practices of third-party websites and assume no responsibility for them. We encourage you to review the terms and privacy policies of any third-party site you visit.

12. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on this page with an updated “Last updated” date. Your continued use of the website after any changes constitute your acceptance of the revised terms. We recommend reviewing these terms periodically to stay informed of any updates.

13. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.

14. Contact Information

If you have questions about these Terms of Service, please contact us: